Frequently Asked Questions

If you are interested in Pacific Pure Cleaning Ltd cleaning services, you certainly have your fair share of questions, which is why we have done our best to answer the ones we encounter most often on this FAQ page. If your question and its answer doesn’t appear on this page, then please feel free to give us a call and ask us directly.

  • Yes, Pacific Pure Cleaning Ltd is fully bonded and insured.

  • Yes—we offer a 100% satisfaction guarantee that your space will be sparkling clean and fresh. 

    If you are not absolutely thrilled with our work, please contact us within 24 hours of your service. We will re-clean at no extra charge. 

    One of our team representatives will then perform a walk-through where you can inspect the results together.

  • No problem! We know plans change, and things come up. 

    Please let us know 48 hours before your appointment, and we will gladly cancel or reschedule it at a better time for you.

  • No. You are not required to provide Pacific Pure Cleaning Ltd’s team with cleaning products or equipment. Of course, if you would prefer that we use the products of your choosing, all you have to do is let us know in advance and we will accommodate your request because customer satisfaction is one of our top priorities.

  • Just give us a call two business days before your appointment and we will work with you to find a time that’s more convenient

    Alternatively, you can reach out to us through phone, text, email, webchat or social media direct message and we can do it on our end.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

  • Typically we will dust the home, clean the kitchen including counter tops and outside of cupboards, polish the sink and fixtures and wipe down all stainless appliances. We clean all bathrooms including toilets, showers, sinks and mirrors as well as polish all faucets. We clean window cills and baseboards. We vacuum the entire home and finish with a damp mop of all floors. We are happy to adjust our cleaning regiment to meet your specific needs or desires. For move in or move out cleaning services we use the following move out cleaning checklist.

  • You do not need to be home. Many of our busy customers provide us with a key or door code. If you prefer to be home, that's fine too! Just let us know the best way to access your home. 

  • We try to because continuity makes for more consistent service. However, sometimes life gets in the way. If the cleaner(s) that typically works on your property isn’t available, another member will arrive at the agreed-upon time and provide the same high level of service you have come to expect from Pacific Pure Cleaning Ltd.

  • Yes we do. We need to be confident in our employees’ ability to represent the Pacific Pure Cleaning Ltd name, which is why we are very careful when selecting candidates.

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